Returning Online Purchases
Star Marine Depot offers a no hassle return policy to maintain your satisfaction with every purchase.
Please email us at returns@StarMarineDepot.com to receive an RMA (return merchandise authorization number) and return instructions. Include your order ID number, item(s) you would like to return and reason for return. Once the return is approved we will email you the RMA# and address for returning your item(s). “Return” constitutes receipt of the product by our warehouse, and not the mere issuance of an RMA.
Items must be in the original, undamaged manufacturer's packaging with all packaging materials, including instruction booklets, packing inserts, plastic bags, and the blank warranty cards. The manufacturer's labeled packaging must be enclosed within a new shipping carton. Please note that the warranty card must not be filled out. If any products are defective, you will need to contact the manufacturer after 30 days from the shipment date. Any blister packed items or products that come in hard plastic wrap can only be returned if unopened and in original condition.
Once we receive your return in the proper condition, we will then provide store credit or refund to your payment account usually within 5-10 days. Returns can not be accepted with out an RMA number. Shipping, handling fees, any software (ie: memory chips, CDs, DVDs, etc.) discontinued products and special order items if applicable, are not refundable.
Any remanufactured or refurbished sales are covered by the manufacturers warranty and must be sent back to the manufacturer for any repair and/or replacement. We can not accept any returns for any issues with remanufactured or refurbished units.